At Local Pitara, we truly care about your satisfaction and want you to love what you receive. While we hope every order brings you joy, we’ve put together a transparent return and refund policy to ensure everything is fair and clear.

📦 GENERAL POLICY
No Monetary Refunds: We issue gift cards or store credits only—no cash or bank refunds.

Order Cancellations: Orders cannot be cancelled once placed.

Returns/Exchanges: Accepted only if:
- You receive a defective or damaged item
- You receive an incorrect or missing item

We do not accept returns or exchanges for:
- Change of mind, size issues, or style preferences
- Discounted/sale items or custom orders

If a return is approved just because you didn't like the product, return shipping charges will be deducted from the issued store credit.

📹 MANDATORY UNBOXING VIDEO FOR CLAIMS
To be eligible for a return, your claim must include a proper unboxing video:
- Start from the sealed package
- Clearly show shipping label with your name and address, and the invoice
- The video must be continuous, unedited, and unfiltered
- No claims will be processed without this proof

⏱️ REPORTING TIMELINE
Email us at orders@localpitara.com or WhatsApp ⭐ +91 8451003373
Must be done within 24 hours of delivery
Requests made after 24 hours will not be accepted

✅ ELIGIBILITY CRITERIA FOR RETURNS
- Product must be unused, with all original tags and packaging intact
- No scratches, deformities, or signs of wear
- Items are subject to quality check before approval
- If a return is not approved, it will be sent back at your expense

🚫 EXCLUSIONS
- Gift wrapping services are non-returnable
- Zirconia stone loss is not covered under returns/refunds
- We do not accept returns/exchanges for international orders

🔁 RETURN PROCESS
1. Initiate the Return:
Email orders@localpitara.com or WhatsApp ⭐ +91 8451003373 with your proof.

2. Prepare the Package:
Ensure the item is unused, with tags and packaging intact.

3. Hand Over the Package:
We will schedule a pick-up. If not serviceable, the customer must courier the item to our address.

4. Processing:
Once the product reaches our warehouse, allow 7–10 working days for inspection.
Upon approval, store credit or replacement will be processed within 24 hours.

💸 REFUND & STORE CREDIT
- Refunds are in the form of gift cards, valid for:
    • 30 days for regular returns
    • 3 months (in specific cases like India-based exchanges)
- Shipping charges are non-refundable

No refunds for:
- Transit delays or courier-related issues
- Orders returned due to wrong or incomplete address
- Rejected prepaid orders upon delivery

⚠️ If your package is returned due to incorrect address or rejection on delivery, only 50% of the product value will be refunded, within 15–20 days.

🔁 REPLACEMENT & SUBSTITUTION
- Replacements depend on availability.
- If unavailable, you may:
    • Wait for restock
    • Choose store credit (gift card)
- Shipping charges for replacements are non-refundable

📞 NEED HELP?
For queries or concerns:
Email: orders@localpitara.com
WhatsApp: ⭐ +91 8451003373
(Available Mon–Sat, 9:30 AM to 6:30 PM)

We're here to assist you within the scope of our policies.

💡 REMINDER
- No refunds, returns, or exchanges after 24 hours of delivery
- Sale/custom items and size issues are non-returnable
- International orders are not eligible for return or exchange
- A valid unboxing video is mandatory for all claims

Thank you for shopping with Local Pitara — where little joys await unboxing!